Cook County Appeal reports help homeowners analyze their Cook County property assessments and prepare evidence for their appeals using comparable properties.
Appeal decisions are made by the Cook County Assessor and Cook County Board of Review. We cannot guarantee the amount of any assessment reduction. However, if you properly use your report through the appeal process and receive no reduction at either stage, we will refund the amount you paid for the report, subject to the conditions below.
No Reduction, Money-Back Guarantee
You are eligible for a refund if neither the Cook County Assessor nor the Cook County Board of Review grants any reduction in the assessed value of the property covered by your report.
To qualify:
- The appeals must concern the same Property Index Number (PIN) and tax year covered by the report.
- You must file a timely appeal with the Cook County Assessor and submit the report, or the relevant comparable-property evidence contained in it.
- If the Assessor grants no reduction, you must file a timely appeal with the Cook County Board of Review and submit the report, or the relevant comparable-property evidence contained in it, at that stage.
- You must complete both appeal stages and provide the official decisions showing that neither the Assessor nor the Board of Review granted a reduction.
If the Assessor appeal period had already closed when you purchased the report, completing a timely Board of Review appeal is sufficient. You are not required to appeal beyond the Board of Review to the Illinois Property Tax Appeal Board or the Circuit Court.
Any reduction in assessed value granted by either the Assessor or the Board of Review makes the purchase ineligible for a refund, regardless of the amount of the reduction. We do not guarantee that the assessed value will be reduced to the value suggested in the report or that any particular amount of tax savings will be achieved.
Report Error or Delivery Problem
You may also request a refund within 14 days of purchase if a technical or data-processing error makes the report unusable, or if you did not receive the report. We may first attempt to correct, regenerate, or deliver the report. If we cannot provide a usable report, we will issue a refund.
How to Request a Refund
- For a no-reduction claim, email us at [email protected] within 30 days after the Board of Review decision.
- Include the email address used for the purchase, your PIN, order details, and copies of the applicable official appeal decisions.
- For a report error or delivery problem, email us within14 days of purchase and describe the problem.
- We will review your request and respond within five business days.
- Approved refunds cover the full amount actually paid for the report and are issued to the original payment method. Promotional discounts and referral credits have no cash value and are not separately refundable.
Purchases and Claims Not Covered
This refund policy applies only to system-generated individual reportspurchased on this website. The guarantee does not cover:
- Customized or made-to-order reports
- Bulk report purchases
- Appeals in which either the Assessor or Board of Review granted any reduction
- Appeals that were late, withdrawn, incomplete, dismissed for a procedural reason, or not completed
- Appeals in which the report or its relevant comparable-property evidence was not submitted
- Claims involving a different PIN or tax year from the purchased report
- Fraudulent, abusive, duplicate, or unsupported refund requests
Important Note
Cook County Appeal provides data and analysis based on comparable properties. We do not represent you, file an appeal for you, or guarantee any particular appeal outcome, reduction amount, requested value, or tax savings. The money-back guarantee described above is your refund remedy when a qualifying appeal produces no reduction.